Pleasant Surprise ^.^

It's more than 3 weeks, since return... received a letter, er??? It's from Novotel... I wonder...

Oh, so my feedback form reached the Hotel's Feedback unit, and yes, it took the feedback seriously... at least, they bother to write an one-page letter in response to my feedback... Hey, something I don't expect though... on the other hand, since it's an International Hotel, then, it's part of the customer practice, right? OK, I'm impressed :D

So, this letter reminded me... I also sent a feedback to the airlines... Hm... just wonder... did the feedback reach its unit or??? Let's see...